If you can’t locate your SRN (Securityholder Reference Number), you may still be able to sell your shares – without the need to request a document to be sent by the share registries (which can take weeks).
An SRN is the unique reference number used by share registries to identify issuer-sponsored shareholdings.
While the SRN is required to sell issuer-sponsored shares, in some cases Unbroker can retrieve the SRN to confirm the holding and complete the share sale securely without requiring you to open a trading account.
What You’ll Need
If you don’t have your SRN available, we can attempt to locate it using the information from recent correspondence from the registry, such as a dividend statement.
To begin the process, we require:
- The name of the company whose shares you hold
- A recent holding or dividend statement showing the shareholder’s name and registered address
The statements provided must clearly show the current registration details including the shareholder name, registered address (including postcode), and the listed company name so the holding can be located with the registry.
- Shareholder Identification
Identity verifications are completed securely using our 100-point verification process for each registered shareholder. More information on our ID verification process can be found here.
- Supporting Documents (if applicable)
Important Conditions
SRN retrieval assistance is subject to verification of the shareholder’s identity and holding details.
- SRNs typically begin with the letter “I”. If the number begins with “X”, or the statement shows “CHESS Sponsored”, it is a HIN (Holder Identification Number) managed by a broker and cannot be retrieved through this process.
- The SRN is retrieved solely for the purpose of confirming the holding and completing the share sale.
- For security reasons, the SRN is not provided to the shareholder once located.
- Identity verification and the share sale application must be completed before the retrieval process can begin.
Once the SRN is located, Unbroker will review the sale request and the documentation in line with compliance requirements before proceeding with the share sale.
Fees
If we successfully locate your SRN, a $75 + GST SRN retrieval fee applies.
This fee is deducted along with our standard share sale fees at the time of settlement. See our Pricing & Fees here.
If we are unable to locate the SRN, no retrieval fee is charged.
Why Use Unbroker?
Losing an SRN is a common issue, particularly for shareholders who have held shares for many years or inherited them. Our SRN retrieval service allows these holdings to be sold without needing to contact multiple registries or navigate complex recovery processes.
Unbroker is ideal for:
- Shareholders who have misplaced old holding statements
- People managing inherited or long forgotten shareholdings
- Anyone needing a simple way to sell shares without opening a trading account
Our process is secure, compliant, and handled entirely online.
Ready to Sell Your Shares Without an SRN?
Unbroker makes it possible to sell shares even if you are unable to provide your SRN.
Start your one-off share sale application through our online form and upload a recent holding or dividend statement so we can begin the retrieval process.
Frequently Asked Questions
Yes — if your shares are issuer-sponsored and registered in your personal name, you can sell them online without opening a trading account. For more information, click here.
Yes — shares registered in joint names can be sold online through Unbroker, as long as both shareholders complete the ID verification process. For more information on how to sell your joint holdings, click here.
100 points of ID is a document-based identity check used in Australia. You’ll need to provide certified copies of documents—like a passport, licence, or utility bill—that add up to 100 points. For more information on 100 points of ID click here.
If your shares are issuer-sponsored and you have the SRN, you can sell them quickly online using Unbroker—no trading account required. To learn more about selling issuer-sponsored shares in Australia, click here.
Yes — if your shares are issuer-sponsored, you can sell them online through Unbroker without opening a trading account or using a full-service broker. For a quick guide to selling shares with Unbroker, click here.
Yes — if you're acting under a valid Power of Attorney, you can sell issuer-sponsored shares through Unbroker by providing the required documents and ID. To find out what’s required when selling shares under a Power of Attorney, click here.
An SRN identifies shares held directly with a share registry, while a HIN is used for shares held through a broker. Unbroker can only sell shares registered with an SRN. To learn more about the difference between an SRN and a HIN, click here.
Yes — if you’re acting as an executor or legal representative for an Estate, you can sell issuer-sponsored shares through Unbroker by providing the required estate documents and ID. For more information on selling shares belonging to an estate, click here.
That’s fine — both shareholders can authorise the funds to be paid into one person's account using a signed authority form provided by Unbroker.
A one-off share sale lets you sell issuer-sponsored shares without opening a trading account or using a full-service broker — perfect for casual or one-time sellers.
Unbroker specialises in one-off share sales — no trading account, no upsells, and no ongoing fees. We're built for people who just want to sell and move on. For a detailed comparison, click here.
Most share sales settle within one to three business days — including ID verification, trade execution, and payment. Unbroker offers same-day sale and settlement, enabling you to receive your funds one business day after the sale. For more information on sales and settlement timelines, click here.
Yes — if you have your SRN and ID, you can sell issuer-sponsored shares through Unbroker without logging into the registry. Click here for more information.
Yes — if the shares are registered in the company’s name, they can be sold through Unbroker with the proper documentation and ASIC verification. Click here to see our full guide on selling shares held company.
Yes — if the shares are registered in the name of your trust or SMSF, you can sell them through Unbroker by providing the deed, trustees ID and any supporting documents. To learn more, see our full guide on selling shares held by a family trust or SMSF here.
Yes — if your ESS shares are issuer-sponsored and registered in your name, you can sell them through Unbroker without needing a trading account. For more information on selling shares from an ESS, click here.
Yes — as an overseas resident, you can sell issuer-sponsored shares through Unbroker by posting original certified ID. For more information on our international ID requirements, click here.
We’re required by law to verify the identity of each registered shareholder before processing a sale — it helps prevent fraud and ensures compliance with ASIC and anti-money laundering regulations. For more information on ID verification, click here.
Your SRN is usually found on a holding statement or letter from the share registry — it’s required to sell issuer-sponsored shares through Unbroker. For more information about what an SRN is, click here.
Yes, it’s still possible to sell shares if you can’t find your SRN. In many cases, Unbroker can retrieve your SRN for you and handle the sale process without needing to contact the registry. For more information, click here.
Yes — as long as you're using a licensed and compliant provider like Unbroker. We verify all sales, protect your information, and never ask for upfront payments. For more details on how Unbroker keeps your transactions secure, click here.
Yes — as a parent or legal guardian, you can authorise the sale of shares held by a minor by providing certified ID and signing an authority form.
Yes — as long as your IPO shares are issuer-sponsored and no longer subject to escrow, you can sell them through Unbroker without needing a trading account. To get started today, click here.
If you’ve lost your holding statement, you’ll need to contact the share registry to request a replacement. Once you have your SRN, you can sell your shares through Unbroker.
Yes — as long as you can provide certified evidence of the name change (e.g. marriage certificate or name change certificate), Unbroker can help process your share sale. For more information, see our full guide on selling shares when your name has changed here.
Funds are paid one business day after settlement.
Depending on whether you choose Same Day Sale & Settlement or Standard settlement, you’ll receive your money within 1–3 business days. For more information, click here.
Yes — you don’t need a TFN to sell your shares through Unbroker.
However, if no TFN is recorded on your shareholding, the registry may withhold tax from any dividends you’ve received. This doesn’t affect the sale itself.
If the shareholder can’t sign, someone else may be authorised to act under a valid Power of Attorney or court order. We’ll need certified documents confirming their authority before we can proceed. To find out what’s required when selling shares under a Power of Attorney, click here.
Yes — shares registered with an account designation can be sold through Unbroker, provided the authorised person completes the required verification process. Click here to learn how the process works.
