Selling shares online should be convenient. It should not mean having to work everything out alone.
When selling issuer-sponsored shares through Unbroker, support is available before you start, while completing your application, after you submit, and through the sale, settlement and payment process.
Our experienced, Australian-based team is available by phone and email to help explain the process and what may be required for your type of shareholding.
Once your application is submitted, your sale is assigned to a dedicated account manager who reviews the file, coordinates the required steps and remains available to assist until the transaction is complete.
Can I Get Help Before Starting My Application?
Yes.
Some shareholders know exactly what they hold and are ready to sell. Others may have an old holding statement, inherited shares or paperwork they have not looked at for many years.
Before starting, you may be unsure:
- whether your shares are issuer-sponsored;
- whether you have an SRN or HIN;
- which application applies to your circumstances;
- what documents you will need;
- who needs to complete identity verification; or
- whether someone else can act for the shareholder.
Unbroker can explain the general sale process and help you understand the likely requirements before you begin.
Getting the correct information together at the start can make the application easier to complete and help prevent unnecessary delays later.
Support While Completing the Online Application
Unbroker uses a secure online application to collect the information required to process your share sale.
The application guides you through the relevant questions, but support remains available if you are unsure how to complete a section or which information applies to your circumstances.
For example, you may need help understanding:
- how the shareholder name should be entered;
- which holding details to provide;
- what supporting documents apply;
- who must complete identity verification;
- how to provide authority documents; or
- which bank account can receive the sale proceeds.
You can contact the Unbroker team by phone or email while completing your application.
The process is online for convenience and security, but you are not expected to guess if something is unclear.
What Support Is Provided After Submission?
Once your application has been submitted, your dedicated account manager reviews the information and documents provided.
The review may include:
- confirming the registered shareholder details;
- checking the holding information;
- reviewing identity verification;
- confirming who has authority to sell;
- reviewing estate, company, trust or SMSF documents;
- checking banking information; and
- identifying anything missing or inconsistent.
If additional information is required, we will contact you and explain what needs to be provided.
The aim is to resolve any outstanding requirements and get the application ready to proceed as efficiently as possible.
Support for More Complex Shareholdings
Some one-off share sales involve more documentation than an individual shareholder selling shares registered in their own name.
Additional requirements may apply when shares are held by or involve:
- joint shareholders;
- a deceased estate;
- a company;
- a trust;
- an SMSF;
- an attorney acting under a Power of Attorney;
- a parent or guardian acting for a minor;
- an overseas shareholder; or
- a professional adviser assisting a client.
These situations can involve different identity, ownership and authority requirements.
Unbroker regularly handles both straightforward and complex issuer-sponsored share sales. Our team can help explain the process and identify the documents that may be required for the application to proceed.
Support Through Sale and Settlement
Support does not end when your application is approved.
Once the shares are sold, Unbroker provides a contract note confirming the details of the trade, including the sale price, quantity sold, fees and settlement date.
Your account manager also remains available to assist with questions about:
- whether the sale has been completed;
- when settlement will occur;
- when the proceeds will be transferred;
- the information shown on the contract note; or
- any final steps required to complete the transaction.
Funds are transferred to the nominated bank account after settlement, subject to normal bank transfer times.
Phone and Email Support
Unbroker provides both phone and email support.
You can contact our Australian-based team if you need help before applying, while completing your application or after your sale request has been submitted.
Our service is digital-first because secure online processing helps make share sales faster and easier to manage. It is not a form-only or chatbot-only service.
Real people remain available when you need assistance.
Why Use Unbroker?
Unbroker specialises in one-off issuer-sponsored share sales.
You do not need to open a trading account, transfer the shares to a broker or commit to an ongoing service.
Our service combines:
- a secure online application;
- Australian-based phone and email support;
- assistance before and during the application;
- a dedicated account manager after submission;
- review of the information and documents provided;
- support for straightforward and complex holdings; and
- assistance through sale, settlement and payment.
The result is an online share sale service with real support available throughout the process.
Ready to Sell Your Shares?
You can begin your issuer-sponsored share sale online.
If you are unsure where to start or what may be required, contact our team before applying. We can explain the general process and help you identify the appropriate next step.
Frequently Asked Questions
Yes — if your shares are issuer-sponsored and registered in your personal name, you can sell them online without opening a trading account. For more information, click here.
Yes — shares registered in joint names can be sold online through Unbroker, as long as both shareholders complete the ID verification process. For more information on how to sell your joint holdings, click here.
100 points of ID is a document-based identity check used in Australia. You’ll need to provide certified copies of documents—like a passport, licence, or utility bill—that add up to 100 points. For more information on 100 points of ID click here.
If your shares are issuer-sponsored and you have the SRN, you can sell them quickly online using Unbroker—no trading account required. To learn more about selling issuer-sponsored shares in Australia, click here.
Yes — if your shares are issuer-sponsored, you can sell them online through Unbroker without opening a trading account or using a full-service broker. For a quick guide to selling shares with Unbroker, click here.
Yes — if you're acting under a valid Power of Attorney, you can sell issuer-sponsored shares through Unbroker by providing the required documents and ID. To find out what’s required when selling shares under a Power of Attorney, click here.
An SRN identifies shares held directly with a share registry, while a HIN is used for shares held through a broker. Unbroker can only sell shares registered with an SRN. To learn more about the difference between an SRN and a HIN, click here.
Yes — if you’re acting as an executor or legal representative for an Estate, you can sell issuer-sponsored shares through Unbroker by providing the required estate documents and ID. For more information on selling shares belonging to an estate, click here.
That’s fine — both shareholders can authorise the funds to be paid into one person's account using a signed authority form provided by Unbroker.
A one-off share sale lets you sell issuer-sponsored shares without opening a trading account or using a full-service broker — perfect for casual or one-time sellers.
Unbroker specialises in one-off share sales — no trading account, no upsells, and no ongoing fees. We're built for people who just want to sell and move on. For a detailed comparison, click here.
Most share sales settle within one to three business days — including ID verification, trade execution, and payment. Unbroker offers same-day sale and settlement, enabling you to receive your funds one business day after the sale. For more information on sales and settlement timelines, click here.
Yes — if you have your SRN and ID, you can sell issuer-sponsored shares through Unbroker without logging into the registry. Click here for more information.
Yes — if the shares are registered in the company’s name, they can be sold through Unbroker with the proper documentation and ASIC verification. Click here to see our full guide on selling shares held company.
Yes — if the shares are registered in the name of your trust or SMSF, you can sell them through Unbroker by providing the deed, trustees ID and any supporting documents. To learn more, see our full guide on selling shares held by a family trust or SMSF here.
Yes — if your ESS shares are issuer-sponsored and registered in your name, you can sell them through Unbroker without needing a trading account. For more information on selling shares from an ESS, click here.
Yes — as an overseas resident, you can sell issuer-sponsored shares through Unbroker by posting original certified ID. For more information on our international ID requirements, click here.
We’re required by law to verify the identity of each registered shareholder before processing a sale — it helps prevent fraud and ensures compliance with ASIC and anti-money laundering regulations. For more information on ID verification, click here.
Your SRN is usually found on a holding statement or letter from the share registry — it’s required to sell issuer-sponsored shares through Unbroker. For more information about what an SRN is, click here.
Yes, it’s still possible to sell shares if you can’t find your SRN. In many cases, Unbroker can retrieve your SRN for you and handle the sale process without needing to contact the registry. For more information, click here.
Yes — as long as you're using a licensed and compliant provider like Unbroker. We verify all sales, protect your information, and never ask for upfront payments. For more details on how Unbroker keeps your transactions secure, click here.
Yes — as a parent or legal guardian, you can authorise the sale of shares held by a minor by providing certified ID and signing an authority form.
Yes — as long as your IPO shares are issuer-sponsored and no longer subject to escrow, you can sell them through Unbroker without needing a trading account. To get started today, click here.
If you’ve lost your holding statement, you’ll need to contact the share registry to request a replacement. Once you have your SRN, you can sell your shares through Unbroker.
Yes — as long as you can provide certified evidence of the name change (e.g. marriage certificate or name change certificate), Unbroker can help process your share sale. For more information, see our full guide on selling shares when your name has changed here.
Funds are paid one business day after settlement.
Depending on whether you choose Same Day Sale & Settlement or Standard settlement, you’ll receive your money within 1–3 business days. For more information, click here.
Yes — you don’t need a TFN to sell your shares through Unbroker.
However, if no TFN is recorded on your shareholding, the registry may withhold tax from any dividends you’ve received. This doesn’t affect the sale itself.
If the shareholder can’t sign, someone else may be authorised to act under a valid Power of Attorney or court order. We’ll need certified documents confirming their authority before we can proceed. To find out what’s required when selling shares under a Power of Attorney, click here.
Yes — shares registered with an account designation can be sold through Unbroker, provided the authorised person completes the required verification process. Click here to learn how the process works.
